Please read the information below carefully. If you have any questions, feel free to contact the store where you made your purchase.
1. Pre-order Items
The exact arrival date cannot be provided. Pre-order items require a longer waiting period; thank you for your patience.
If the product encounters color discrepancies, design updates, defects, discontinuation, or if you no longer wish to wait, pre-ordered items that have already been paid for may be exchanged or converted into store credit.
When converting discounted items into store credit, the process must be handled at the original store of purchase.
2. In-store Exchange
Please bring the item in brand-new condition with tags intact, and complete the exchange within 7 days of purchase.
If the exchanged item is of a lower price than the original purchase, the price difference will not be refunded in cash.
To avoid waiting or item unavailability, we recommend calling the store in advance to confirm item availability and service times.
For hygiene reasons, the following items cannot be exchanged once sold: underwear, adhesive bras, shapewear, bra extenders, and white lingerie items.
Products that have been altered or individually adjusted (such as size or pattern modifications handled by our company) are not eligible for exchange.
